If you're still facing issues after your complaint has been addressed, you have a few options for escalation based on the type of service you are dealing with.
| Service Area | Next Steps |
|---|---|
| Adult Services | Escalate to the Local Government and Social Care Ombudsman. More Information |
| Children's Services | Escalate to the Local Government and Social Care Ombudsman after stage two. More Information |
| General Services | Review the response at stage two, or escalate to the Local Government and Social Care Ombudsman. More Information |
| Housing Complaints | If not resolved, escalate to the Housing Ombudsman or the Local Government and Social Care Ombudsman. More Information |
If you find that you are not happy with the outcome, it’s recommended to act within the specified timeframes for each stage. Reaching out to the Ombudsman is generally a free service and can provide an independent review of your case.
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