If you're unsure which category your issue falls under, start by reaching out directly to the relevant people involved in your situation. For concerns regarding a child in school, it's best to talk to the class teacher, the SENCo, or the head teacher. If after those discussions you feel your concerns are unresolved, you should refer to the school's complaints policy.
For safeguarding concerns regarding adults, it’s important to determine if the situation meets criteria for a safeguarding referral. You can find guidance on how to assess your concerns.
Here's a breakdown of steps based on the council services available:
| Issue Type | Suggested Action |
|---|---|
| Concern about a child at school | Talk to the class teacher, SENCo, or head teacher. If unresolved, follow the school's complaints policy. |
| General complaint | Report the issue directly via the council's general service channels. If uncertain, email customer service. |
| Safeguarding concern for adults | Use the safeguarding threshold of needs e-guidance to determine if a referral is needed. |
If you want to make a formal complaint or report a safeguarding concern, the relevant links are available through the Swindon council's website where you can find specific forms and further instructions.
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