If your bin was not collected, you should notify the Torridge District Council's waste team as soon as possible. According to council guidelines, you must call them by 3 PM on the next working day after the scheduled collection to report the issue. If you miss this deadline, they will assume you don't require a collection until the next scheduled day.
Here’s what you need to do:
| Action | Details |
|---|---|
| Notify the council | Call 01237 428700, option 3 by 3 PM on the next working day |
| Wait for the next scheduled day | If not reported in time, collection will occur on the next scheduled day |
For any missed collections not due to customer error, Torridge will return within 7 days. It's always a good idea to keep an eye on your collection calendar to ensure your bin is presented by 6 AM on the scheduled day. More details can be found on the Torridge website.