Yes, Welwyn Hatfield has specific guidelines for reporting various types of issues, particularly around anti-social behaviour (ASB) and formal complaints. Below are the key points for each:
Welwyn Hatfield identifies different categories of ASB to prioritize its responses. Here’s a summary of the types of behaviour and response times:
| Case Severity | Examples | Response Time |
|---|---|---|
| High Risk | Threats of violence, actual violence, Hate Crime | Contact within 48 working hours |
| General ASB | All other forms of ASB not classified as high risk | Contact within 5 working days |
| Environmental ASB | Littering, fly-tipping, dog fouling | Contact within 10 working days |
To report ASB, details like your information, the incident's time, date, location, and a description of what happened are required. You can contact the ASB Team via email or phone (01707 357000).
Complaints are broader and can include dissatisfaction with service delivery. Here's how it's categorized:
| Type of Complaint | Examples |
|---|---|
| Service Delivery Issues | Poor service, failure to follow policies |
| Employee Conduct | Bullying or inappropriate behaviour |
| Service Refusals | Refusal to provide a service |
It's important to note that certain issues, like reports of ASB, aren't logged as formal complaints but can be reported separately.
For more details on reporting mechanisms, you can explore further in the Complaints Policy and Procedure.