The response times for reports to Welwyn Hatfield Council vary depending on the type of report. Here's a quick overview of how long you can expect to wait for responses across different services:
| Type of Report | Response Time |
|---|---|
| Anti-social behaviour | High-risk cases: 24 hours |
| Routine cases: 3 working days | |
| Action plan: 10 working days | |
| Damp, mould, or condensation | Emergency: 24 hours |
| Investigation: 3 days for summary report | |
| Complaints | Acknowledgment: 3 working days |
| Full response: 10 working days | |
| Information Requests | Acknowledgment: 5 working days |
| FOI response: 20 working days | |
| Subject Access request: 1 month | |
| Aids and adaptations | Minor adaptations: 25 working days |
| Major adaptations: 6 months (aim for 3 months) | |
| Complex adaptations: 12 months |
It's always a good idea to keep in mind these timescales when submitting any reports or requests. If you need to check on the progress of a submitted report, contact the relevant department.
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