To report a pothole, you need to contact Hertfordshire County Council, as they are responsible for maintaining most of the roads in the borough. Unfortunately, Welwyn Hatfield Borough Council cannot assist with pothole issues.
For reporting potholes or making claims regarding them, you can reach Hertfordshire County Council directly through their online services.
If you have other roadworks issues or related concerns, those should also be directed to Hertfordshire County Council. Here are the relevant links for reporting:
Feel free to reach out to them for any further assistance!