When it comes to potholes, repairs are handled by Hertfordshire County Council, not Welwyn Hatfield. Therefore, if you report a pothole, you would need to check with Hertfordshire County Council for specific timelines on repairs. They are responsible for maintaining most roads in the borough.
For reporting potholes or other related issues, you can find more information on Hertfordshire County Council’s website or contact them directly. If you need anything else regarding council services, feel free to ask!