When reporting issues, it's important to know the right time and method to do so. West Berkshire Council outlines specific guidelines for emergencies and non-emergencies.
| Issue Type | During Office Hours | Outside Office Hours |
|---|---|---|
| Emergency (e.g., accidents, flooding) | Call 01635 551111 | Call 01635 551111 |
| Non-Emergency (e.g., potholes, streetlights) | Report online anytime or contact Customer Services | Report online anytime |
| Child Safety Concerns | Call 01635 503090 (Mondays-Thursdays 8:30am-5pm, Fridays 8:30am-4:30pm) | Call Emergency Duty Service on 01344 351 999 |
For any life-threatening emergencies, always call 999 immediately. During office hours, you have the ability to reach Customer Services for non-emergencies, while outside office hours, your best bet is reporting these issues online. If you need to report child safety concerns, different contacts are available depending on the time.
For more details, you can visit the report a problem page.