Yes, there are ways to expedite the process for urgent issues in West Berkshire. For rights of way improvements, urgent issues will be addressed immediately. Non-emergency issues can be reported through customer services or online during office hours, and specific processes exist for planning applications and planning enforcement.
Here’s a breakdown of the priority categories and their expected response times:
| Priority Level | Initial Assessment Timeframe | Description |
|---|---|---|
| Urgent | Within 2 working days | Immediate risk to public safety, e.g., dangerous construction violations. |
| High | Within 15 working days | Significant concerns that require prompt attention. |
| Standard | Within 40 working days | Typical breaches needing investigation but not time-critical. |
| Low | Desktop assessment | Minor issues unlikely to cause unacceptable harm, assessed as required. |
For emergencies, call 999 if there's a risk to life or contact customer services during office hours at 01635 551111. You can also report non-emergencies online whenever you need. If you have urgent needs regarding planning applications, consider using the pre-application service for timely resolutions.