The investigation process typically takes about three months to complete, from the initial assessment to the conclusion of the investigation. Here are the key steps with their respective time frames:
| Step | Time Frame |
|---|---|
| Acknowledgment of complaint | Within 5 working days |
| Initial assessment | Usually within 30 working days |
| Conclusion of investigation | Preferably within 3 months |
| Comments on draft report | Within 10 working days |
| Governance Committee meeting | Within 15 working days of investigation report |
After the investigation concludes, there are additional steps that involve comments and a Governance Committee meeting. It's crucial to stay involved throughout to ensure your voice is heard. If you need more details or wish to submit a complaint, you can find the necessary information on the council's complaint page.