When you lodge a noise complaint with West Berkshire Council, several actions are taken to address it effectively. The council will initiate a thorough investigation and may seek options for resolution. Here's a summary of the process:
| Step | Description |
|---|---|
| Acknowledgment | You'll receive acknowledgment of your complaint within five working days. |
| Initial Assessment | Within 30 working days, the Monitoring Officer assesses whether the complaint warrants further action. |
| Outcome Determination | The Monitoring Officer, along with an Independent Person, decides one of the following: |
| - No further action | If the complaint does not need further action. |
| - Informal resolution | This may include mediation or an apology from the party responsible for the noise. |
| - Further investigation | If necessary, the complaint may be referred for a formal investigation. |
| - Referral to authorities | If criminal conduct is suspected, the matter may be referred to the Director of Public Prosecutions or the Police. |
After the decision, both the complainant and the subject of the complaint will receive notification of the outcome, usually within five working days. For more details, you can refer to the report a noise nuisance page.