If you don't receive a response within the stated time frame, you should follow up with the Monitoring Officer. Here’s a summary of the key time frames involved:
| Action | Time Frame |
|---|---|
| Acknowledgement of complaint | Within 5 working days |
| Initial assessment completion | Within 30 working days |
| Investigator's report | Within 3 months of instruction |
| Governance Committee meeting | Within 15 working days after report |
If a response is late, it's advisable to contact the Council to check the status of your complaint. You can find more information and guidance on the complaint process here.