If you're not satisfied with the response to your complaint, you can escalate it in a couple of ways depending on the department involved. Here's how you can proceed:
| Step | Description |
|---|---|
| Child Services | Contact the Complaints Manager within 20 days of receiving your initial reply. A review panel will be set up within 30 days to reassess your complaint. |
| Adult Social Care | If you remain dissatisfied after the response, you can approach the Local Government and Social Care Ombudsman for an independent review after going through the council's complaints process. |
| General Complaints | If you've completed the Stage 1 process and are unhappy with that response, you can request a Stage 2 review within 30 days of the Stage 1 response. |
It's a good idea to keep all your correspondence organized, so you can clearly outline your concerns when escalating the matter. For more information or to initiate a complaint, you can start online here or contact the relevant service directly through their emails listed in the table above.