Yes — West Lothian has Customer Information Service offices you can visit, but CIS appointments are by appointment only. You can also use the Advice Shop at selected venues across the area, with some locations requiring an appointment and others not.
| Service | Visit option | Location / availability | Appointment |
|---|---|---|---|
| Customer Information Service (CIS) | Face-to-face appointment | CIS offices are located in council buildings across West Lothian, including Armadale Partnership Centre, Blackburn Partnership Centre, Jim Walker Partnership Centre (Bathgate), Fauldhouse Partnership Centre, Linlithgow Partnership Centre, Livingston North Partnership Centre, Strathbrock Partnership Centre (Broxburn), Torridon House (Livingston), West Calder Library, and Whitburn Partnership Centre | Yes — call 01506 280150 |
| Advice Shop | In-person visits | Bathgate, Blackburn, Broxburn, Fauldhouse, Livingston North, Livingston South, and Polbeth at specific days/times | Varies by venue |
| General in-person contact | Local Customer Information Service Centre | The council says you can call into your local Customer Information Service Centre | Not stated |
For CIS, the appointment line is open Monday to Thursday: 9am - 4.30pm and Friday: 9am - 3.30pm. If you want specialist money and benefit advice, the Advice Shop is also available at several local venues.