West Lothian says a missed bin should only be reported after 8pm on your scheduled collection day, and only if the bin was out by 7am. If there’s been a known disruption, check the daily updates first — otherwise you should put the bin out again on the next scheduled collection day.
| What to do | Details | Link |
|---|---|---|
| Check for known service disruption | West Lothian lists current issues and any return-by date on the daily updates page | Bin Collection Daily Updates |
| Report a missed bin | Use the online missed bin form if it was genuinely missed after the collection day has finished | Report a Missed Bin Collection |
| If your issue is about wrong collection dates or your property not being on a round | Use the online issue form for calendar/date problems, not the missed bin form | Reporting issues with bin collection calendar dates and/or missed bin collections online |
A couple of useful rules from West Lothian’s service standards: if the bin was not presented correctly, contaminated, or wasn’t out in time, it won’t be treated as a missed collection.