West Lothian says to use the Report a Missed Bin Collection online form if your bin is still missing after the normal collection day has finished. If there’s been a known disruption, check the Bin Collection Daily Updates page first, because the council may ask you to present the bin again on a later date.
| What to do | Details | Link |
|---|---|---|
| Report a missed bin collection | Use this when your bin has not been uplifted by 8pm on its scheduled collection day, and it was out by 7am. | Report a Missed Bin Collection |
| Check for known disruptions | West Lothian posts service issues and return-by dates on the daily updates page. | Bin Collection Daily Updates |
| Do not use the wrong form | The online issues form for calendar-date problems specifically says not to use it for missed collections. | Reporting issues with bin collection calendar dates and/or missed bin collections online |
If the missed collection is part of a wider disruption, West Lothian asks you to leave the bin out until the advised return time. If it still hasn’t been emptied after that, you should re-present it on the next scheduled collection day.