If your brown bin permit hasn't arrived after 21 days, you can request a replacement. Here’s what you should do according to West Lothian Council's guidance:
| Action | Details |
|---|---|
| Request a replacement permit | Via the Brown Bins webpage |
| Contact Customer Service Centre | Call 01506 280000 (Option 3 then Option 1) |
Don’t forget that 21 days is the maximum time it could take to receive your permit after payment is processed. If you’ve received an email confirmation but no permit, it’s a good time to reach out for assistance.