If you haven't received your garden waste permit within 21 days of ordering, it typically takes up to that time to print and send it out. If it's been more than 21 days and you have your email confirmation, you can request a replacement permit.
Here's a quick summary:
| Timeframe | Action |
|---|---|
| Up to 21 days | Waiting for permit |
| More than 21 days | Request a replacement |
If you need to request a replacement permit, you can do so through the Brown Bins webpage or by calling the Council's Customer Service Centre at 01506 280000 (Option 3 then Option 1).