If your claim is delayed, you should follow a few steps based on available council information. First, you can reach out directly to the relevant council department to inquire about the status of your claim.
If you need to make a formal complaint regarding the delay, you can do so by referring to the complaint procedures provided by the council.
Here's a brief overview on how to complain:
| Step | Action |
|---|---|
| 1 | Contact the relevant department for an update. |
| 2 | Write your complaint clearly, stating the issue. |
| 3 | Submit your complaint using the council's procedures. |
You can find more details on how to complain and the process involved on the council’s website: How do I Complain?.