If your bin wasn't collected, it could be due to several reasons, such as incorrect placement or contamination with forbidden items. Here’s what to do:
| Action | Details |
|---|---|
| Check for a tag | If a tag is left on your bin, it will explain why it wasn't collected. |
| Remove incorrect items | If there are items that shouldn't be in the bin, remove them and put the bin out again on your next collection day. |
| Report a missed collection | If you didn't receive a tag and your bin was still not collected, you can report it as a missed collection. Report a missed collection here |
| Follow up if not collected | If your bin isn't collected within 2 working days after reporting, bring it back and place it out on the next scheduled collection day. |
Make sure to keep your bin out until it has been collected or follow the guidance provided!