If your bin hasn’t been emptied after 48 hours, it’s important to check if any of the common issues apply: the bin might not have been out for collection, the lid might be up, or there could be skips or parked cars blocking access. If none of these reasons explain the missed collection, you should contact the council before 5 pm the next working day after your scheduled collection, and they will aim to return and empty your grey bin within two working days.
Here's a quick reference table on what to do:
| Step | Action |
|---|---|
| Check common issues | Verify bin placement and access |
| Contact council if still not emptied | Call before 5 pm the next working day |
| Expected resolution | Collection within two working days if reported |
For reporting a missed bin collection, you can do it online here.