If a noise complaint isn't resolved, you can escalate it through the council's formal complaints process. Here's how it works:
| Stage | Description | Timeframe |
|---|---|---|
| Stage 1 | A service investigator reviews your complaint and responds. | Within 10 working days |
| Stage 2 | A Senior Officer conducts a further investigation. | Within 15 working days |
If you're still not satisfied after both stages, you can reach out to the Local Government and Social Care Ombudsman for an independent review of your complaint. It's important to give the council a chance to address your concerns first.
For more details on making a complaint, you can make a formal complaint here.