If your issue isn't resolved after you report it, follow these steps based on available council information:
For rented property issues: First, try to resolve it with your landlord using their complaints procedure. If that fails, contact a ‘designated person’ like a tenant panel or fill out an online complaint form if the property is owned by the Council.
For general issues: If you continue to face problems that the council isn't addressing, you can escalate your concern by making a formal complaint through the relevant service area.
Here's a quick summary:
| Issue Type | Steps to Take |
|---|---|
| Rented Property Issue | 1. Contact landlord's complaints procedure<br>2. If unresolved, contact a designated person or report to the Council |
| General Issue | Make a formal complaint through the relevant service area |
You can make a formal complaint using this link.