It appears that you cannot request a replacement bus pass online. Replacement inquiries must be handled directly by National Express, and you need to contact them by phone for processing and payment. You can reach them at 0121 254 7272.
For your convenience, here's a brief summary:
| Action | Online Availability | Cost |
|---|---|---|
| Request replacement pass | Not available | £7.50 |
Make sure to have your payment details ready when you call.
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