Durham says you can contact the council in a few different ways, depending on what you need. For general service enquiries, the main contact route is via the council’s contact options, and there are also specific routes for questions, complaints, social media and emergencies.
| Reason | How to contact |
|---|---|
| General council services | Contact the council during normal office hours |
| Online services / reporting / paying | Apply, report and pay online |
| Questions to full council | Contact Council Questions no later than 12.00 noon three working days before the meeting |
| Questions to Cabinet | Ask a question at Cabinet |
| Leader of the Council | Send queries to: Leader's Office, County Hall, Durham DH1 5UL |
| Monitoring Officer | Contact Monitoring Officer |
| Complaints | Make a complaint |
| Social media | DCC on Facebook, X, YouTube, Instagram and LinkedIn |
If it’s an emergency, Durham also lists specific out-of-hours numbers for urgent social care, homelessness, Care Connect, births/deaths/marriages and dangerous structures.