The timeframe for responding to a complaint with Durham Council varies depending on the type of complaint and the stages involved. Here's a breakdown of the expected response times based on available council records:
| Stage | Description | Response Time |
|---|---|---|
| Stage 1 | Local resolution, attempt to resolve issues | Within 10 working days (up to 20 days for complex cases) |
| Stage 2 | Formal enquiries, independent investigation | Within 25 working days (may extend up to 65 days) |
| Stage 3 | Review panel considers the complaint | Within 30 working days of request |
| Stage 4 | Local Government Ombudsman referral | Ongoing process based on the ombudsman's timeline |
If you have a specific complaint, it's best to follow the procedures outlined for a timely resolution. For more details or to make a complaint, you can visit Make a complaint.
Related questions