To report noise during normal council hours in Durham, it's recommended to first try an informal approach by discussing the issue directly with the person causing the noise, if you feel comfortable doing so. If that doesn't resolve the issue, you can make a formal complaint to the council.
| Step | Description |
|---|---|
| Informal Approach | Talk to the person responsible for the noise or write to them if uncomfortable. |
| Formal Complaint | If the informal method doesn't work, complete and submit a noise complaint to the council. |
| Required Information | Provide your name, contact details, and address, along with details about the noise (duration, frequency, type). |
| Investigation | The council will assess your complaint against the legal test of 'Statutory Nuisance' under the Environmental Protection Act 1990. |
For more details or to make a complaint online, you can visit the Noise Complaints page. Remember, anonymous complaints cannot be investigated.