If the noise is happening outside council hours, Durham says you should report complaints about noise through its online service, and if it’s an emergency you should use the council’s out-of-hours emergency contact. Here’s the quickest route based on published council information:
| Situation | What to do | Link |
|---|---|---|
| Noise complaint outside normal hours | Report it online | Complaints - noise |
| If it’s an emergency and needs immediate council attention | Call the council’s out-of-hours emergency number | Emergency contacts |
If the noise is tied to anti-social behaviour rather than just a nuisance complaint, Durham also lists anti-social behaviour on its online reporting page, so that may be the better option.