How Can I Escalate My Complaint to Stage 2?

To escalate your complaint to Stage 2, you need to follow these steps based on the City of Edinburgh Council's complaints procedure:

1. Request Escalation: Let the council know you want your complaint considered at Stage 2. This can be done if you are dissatisfied with the Stage 1 response or if your complaint needs immediate investigation.

2. Timeframe for Submission: You generally need to request the escalation within:

   • Six months of the event you want to complain about or finding out you have a reason to complain, or
   • Two months of receiving your Stage 1 response, whichever is later.

3. Acknowledgment: The council will acknowledge receipt of your Stage 2 complaint within three working days.

4. Decision Timeline: They aim to provide a full response within 20 working days. If it takes longer, they will inform you and provide a revised timeline.

Here’s the summary in a table format:

For more information or to initiate the process, you can visit the complaints page.