If you're not satisfied after receiving a Stage 2 response from the City of Edinburgh Council, you have a couple of options. You can escalate your complaint to Stage 3 by formally requesting a review of the Stage 2 response. Alternatively, if you feel your complaint hasn't been addressed appropriately, you can reach out to the Ombudsman for further assistance.
Here's a quick overview of the options:
| Option | Description |
|---|---|
| Escalate to Stage 3 | Request a formal review of your complaint. |
| Contact the Ombudsman | Seek independent advice and support regarding your complaint. |
It's recommended to keep records of all correspondence for your records, and don't hesitate to ask for clarity on the process if needed. You can find more details about the complaints process on the council's comments and complaints page.