When you send an email to the City of Edinburgh Council, you can expect a response within 10 working days. If they need more time, they will inform you about it.
Here's a quick overview of response times for different forms of communication:
| Communication Method | Expected Response Time |
|---|---|
| Within 10 working days | |
| Phone | Return call within 1 working day |
| Complaints | Acknowledged within 3 working days, response within 5 working days if not resolved immediately |
If you haven't heard back within these timeframes, it might be a good idea to follow up with them.