If you don't receive a response within the expected timeframe for your complaint, the next steps depend on which stage you're in:
| Stage | Expected Response Time | Action if Not Received |
|---|---|---|
| Stage 1 | Within 5 working days | If dissatisfied, request to escalate to Stage 2 within 2 months of response. |
| Stage 2 | Acknowledgment within 3 working days; decision within 20 working days | If unresolved, you can request a review from the Scottish Public Services Ombudsman. |
If you believe that the time limits should not apply to your complaint, it's best to explain your reasoning in your communication with the council. For further details on lodging complaints, you can refer to the complaints procedure.