Before reporting a missed bin in Edinburgh, you should check the following points to ensure your situation qualifies as a missed collection:
| Check Point | Details |
|---|---|
| No delays in collection | Confirm there are no delays on the bin delays page. |
| Bin presentation time | Your bin should be out from 6am to 10pm; it’s not considered missed until after 10pm on the scheduled day. |
| Correct collection day | Make sure the bin was put out on the right designated day. |
| Lid closed | Ensure the bin lid is fully closed. |
| No contamination issues | Verify that the bin wasn't tagged for having wrong items. |
| Access clear | Check that there are no obstructions like roadworks or parked cars blocking access to the bin. |
If everything checks out and your bin hasn’t been collected, you can report it and should leave your bin out for collection. The council will return within two working days to empty it.
For reporting, you can submit your missed bin report online.