If your bin was not collected on the scheduled day, you should first ensure that it was placed at the kerbside from 6 AM until 10 PM on collection day and check for any reasons preventing collection, such as contamination or obstruction. If your bin meets all the requirements, you can report the missed collection.
Here's a quick summary of the steps to take:
| Step | Details |
|---|---|
| Check the collection day | Make sure you have the right day for your collection. |
| Confirm presentation time | Bin must be out by 6 AM and remain until 10 PM. |
| Look for issues | Check if the lid is closed and the bin is not obstructed. |
| Report missed collection | If eligible, report it online within three working days. |
| Wait for redelivery | The council will return within two working days to collect. |
You can report a missed bin online here. Just leave your bin out for collection after reporting.