If a street light issue is not resolved within the expected time frame, it's important to follow up on your report. You can do this by contacting the council directly or using the online form again to check the status of your request.
Here’s the essential contact information for emergencies and non-urgent issues:
| Issue Type | Contact Method | Time Availability |
|---|---|---|
| Emergency lights | Call 0131 608 1100 (Option 1, then 2, then 6) | Mon-Thurs: 10am-4pm, Fri: 10am-3:30pm |
| After hours | Call 0131 200 2000 (Option 6) | Weekdays 5pm-8am, weekends |
| Non-emergency issues | Report via online form Report a street light problem | 24/7 |
Make sure to have your reference number handy for any follow-up. If you don't see improvements after a follow-up, keep monitoring the situation and report again if necessary.