Gravesham's waste team aims to respond to inquiries and complaints promptly. For formal complaints, they follow a structured procedure with specific timelines for acknowledgments and responses.
Here’s a quick overview of their typical response times:
| Stage | Acknowledgment Time | Full Response Time |
|---|---|---|
| Stage One (initial complaint) | Within 5 working days | Within an additional 10 working days |
| Stage Two (review request) | Within 5 working days | Within an additional 20 working days |
It’s important to remember that more complex issues, requiring site visits, might take longer. If you need to make a complaint, you can find more information on the Gravesham Council's complaints page.