How Long Does It Usually Take to Get a Response?

AI Summary

Response times for complaints and information requests in Gravesham vary based on the type of request. Here’s a breakdown:

Type of Request Acknowledgment Time Full Response Time
Stage One Complaint Within 5 working days Within an additional 10 working days
Stage Two Complaint Within 5 working days Within an additional 20 working days
Freedom of Information Request N/A Within 20 working days

For complaints, if further investigation is needed, the response might take longer. As for Freedom of Information requests, if you have any concerns about the response, you can request an internal review.

Sources

Make an official complaint Make an official complaint View or comment on a planning application Your estate

Related questions

What should I do if I don't receive a response within the specified time? Can I escalate my complaint if I'm not satisfied with the response? What are the steps to submit a Freedom of Information request? Are there different response times for different types of complaints in other council departments?

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