If you haven't been contacted within the expected timeframe after making a formal complaint to Gravesham, you should follow up on your complaint. Here's what you can generally expect regarding the complaint process:
| Stage | Acknowledgement Time | Response Time |
|---|---|---|
| Stage One | Within 5 working days | Within 10 working days |
| Stage Two | Within 5 working days | Within 20 working days |
Remember, if your complaint isn't resolved at stage one, you have the right to escalate it to stage two. Additionally, if there are any delays, the council should communicate this to you with an explanation. If you need more details or to make a complaint, you can read the full complaints procedure here.