If your complaint hasn't been resolved within the specified time frames, you can escalate it to the Local Government Ombudsman after exhausting Gravesham's complaints procedure.
Here's a quick overview of the complaint process and what to do if you want to escalate:
| Stage | Time Frame | Action |
|---|---|---|
| Stage 1 | Acknowledgment within 5 working days<br>Full response within 10 working days | Raise your complaint with the responsible section. |
| Stage 2 | Acknowledgment within 5 working days<br>Full response within 20 working days | Request a review if you're not satisfied with Stage 1. |
| Escalation | After Stage 2 completion | Contact the Local Government Ombudsman for further action. |
For more details, you can check out the official complaints page on the Gravesham council website. If you’re still not satisfied after going through these steps, getting in touch with the Ombudsman is the right approach.
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