Yes, you can escalate your complaint if you're not satisfied with the initial response. Gravesham follows a two-stage complaint process:
| Stage | Details |
|---|---|
| Stage 1 | The complaint is addressed by the relevant service section. You'll receive an acknowledgement within 5 working days and a full response within 10 working days. |
| Stage 2 | If unresolved, you can request a review. This will also be acknowledged within 5 working days, with a response expected within 20 working days. |
If you’re still unhappy after this process, you have the right to refer your complaint to the Local Government Ombudsman for further investigation. You can find more about this procedure on the Gravesham complaints page.