Yes — Guildford says you can report certain problems online, and for some services you can also check on progress through the complaint process.
| Issue | Online action | Tracking / progress |
|---|---|---|
| Food problems the council can investigate | Report a food problem or report suspected food poisoning | It can take several weeks to complete the investigation, and delays can happen while information is gathered from others involved |
| General council service complaints | Make a complaint | Stage 1 complaints are acknowledged within five working days and responded to within 10 working days, with updates if more time is needed |
| Taxi complaints | Report a taxi | The page says you need to fill in an online form, but it doesn’t say whether you can track progress |
For food issues, Guildford only investigates certain types of complaints, and it doesn’t deal with things like food quality, labelling, or food sold past its date. If you want a formal complaint about a council service, the council asks you to raise it in writing or through its online form.