Are There Any Alternative Dispute Resolution Options Before Involving the Council?

AI Summary

Yes, there are alternative dispute resolution options available before involving the council. Havering encourages individuals to try resolving their complaints directly with the relevant parties first. You can also seek assistance from the Local Government and Social Care Ombudsman or the Housing Ombudsman depending on the nature of your issue.

Here are the details for each option:

Ombudsman Contact Information
Local Government and Social Care Ombudsman Website: Local Government Ombudsman<br>Phone: 0300 061 0614<br>Text: ‘call back’ to 07624 811595 (Mon-Fri, 8:30am-5pm)
Housing Ombudsman Website: Housing Ombudsman<br>Phone: 0300 111 3000 (Mon-Fri, 9:15am-5:15pm)

It's advisable to allow the council a chance to address your complaint before contacting an Ombudsman, as they usually expect this preliminary step.

Sources

Complaints Help with making decisions Council and democracy Complaints

Related questions

What steps should I take to resolve my complaint directly with the relevant parties? How long does the alternative dispute resolution process typically take? What types of issues are best suited for the Local Government Ombudsman? Can you provide more information about how to contact the Housing Ombudsman?

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