Yes, you can appeal if you're not satisfied with the council's response regarding housing decisions or complaints. There are specific processes depending on the context of your appeal.
You can appeal against:
You must lodge your appeal within 21 days of receiving the decision.
If you're unhappy with the response to your complaint, you can request a Stage 2 review. This also needs to be done promptly, and it may involve a further investigation.
| Appeal Type | Actions Required | Deadline |
|---|---|---|
| Housing Application Appeal | Lodge with the Reviews and Quality Assurance Officer via letter or email. | Within 21 days of decision |
| Complaints Stage 2 Review | Request a Stage 2 review via email or post with your complaint case number. | Timely after Stage 1 response |
For more details on housing appeals, you can apply online, and for complaints, you can use the online complaints form.