Yes, Havering has different complaint processes depending on the council service involved. Generally, most complaints follow a two-stage procedure, while complaints related to social care have a three-stage process. Here's a breakdown:
| Service Type | Complaint Process |
|---|---|
| General Council Services | Two-stage process. |
| Social Care Complaints | Three-stage process (follows Local Government Social Care Ombudsman code). |
| Education (Schools) | Visit your child's school directly; each school has its own policy. For escalated issues, contact the governing body or the Department for Education (DfE). |
| Penalty Charge Notices (PCN) | Must appeal via the parking ticket or traffic fine webpage; no official complaint process for PCNs. |
If you're looking to make a complaint, you can start by using the relevant online forms provided by Havering here. Always check specific policies related to each service for detailed procedures.
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