Yes, you can absolutely lodge a complaint about how your housing appeal was handled. Havering Council defines a complaint as any expression of dissatisfaction regarding the service you received, including issues related to appeals against housing decisions.
To start the complaint process, you can use the online complaint form provided by the council. Here’s a quick overview of the steps:
| Step | Details |
|---|---|
| Define your complaint | Dissatisfaction about housing appeal handling |
| Submit complaint | Use the online complaint form |
| Response time | Expect a response within 20 working days |
If you're not satisfied with the outcome, you can escalate your complaint to the Local Government and Social Care Ombudsman.