If I Complain to the Landlord About How My Housing Appeal Was Handled Will Respond and Explain Why It Took the Decision It Did?

If you complain to your landlord about how your housing appeal was handled, you should expect a response explaining the reasons behind the decision made on your original appeal. Havering provides a two-stage complaints procedure for addressing issues with service standards.

Here's a brief overview of the process and expected response times:

If you're dissatisfied with the outcome, you can escalate your complaint to the Local Government and Social Care Ombudsman. For more details about making a complaint, you can visit the complaint page.