Yes, you can track the status of your complaint after submitting it to Havering Council. They will keep you informed about the progress of your complaint, including any changes or delays. Typically, you will receive an initial response within ten working days, although more complex cases may take longer.
Here’s a summary of the complaint handling process:
| Stage | Response Time | Details |
|---|---|---|
| Stage 1 | Within 10 working days | Initial response; more complex complaints may take up to 20 working days. |
| Stage 2 | 25-65 working days | If you escalate, an independent investigation takes place. |
| Stage 3 | Review panel within 30 working days | A panel reviews the Stage 2 investigation and sends a decision within 15 working days. |
If you wish to check on your complaint's status or have further questions, it's a good idea to reach out to the relevant department directly. You can make a complaint online if you want to escalate or initiate a new complaint.