Havering aims to respond to noise complaints within 2 weeks. If a more detailed investigation is required, they will contact you about the next steps.
Here's a quick overview of their complaint response process:
| Stage | Response Time |
|---|---|
| Initial Contact | Within 5 working days |
| Full Written Reply | Within 10 working days (up to 20 working days for complex issues) |
| Follow-up (if further review is needed) | Up to 20 working days |
It's always a good idea to try discussing the issue with your neighbor first, as that can often lead to a faster resolution. If you need to report a noise complaint, you can do so through this link.