Havering Council aims to respond to complaints in a timely manner. Generally, you can expect an initial contact within 5 working days, with a full written reply within 10 working days. If the complaint is complex, it may take an additional 10 days. For complaints that progress to a Stage 2 review, the council aims to provide a response within 20 working days.
Here's a summary of the response timeframes:
| Complaint Stage | Initial Response Time | Full Written Reply/Resolution Time |
|---|---|---|
| Stage 1 | Within 5 working days | Within 10 working days |
| Stage 1 (complex issues) | Additional 10 working days | |
| Stage 2 Review | Within 20 working days |
If you're considering submitting a complaint, knowing these timeframes can help set your expectations. For more details, you can find more information here.