Typically, Havering Council aims to respond to reports and complaints within specific timeframes depending on the nature of the issue. Here's a breakdown based on the available information:
| Type of Report/Complaint | Response Time |
|---|---|
| General Complaint (Stage 1) | Contact within 5 working days, full reply within 10 working days (up to 20 days for complex issues) |
| Adults, Children, and Young People's Services Complaints | Response within 10 working days (potentially 20 days for complex issues) |
| Escalated Complaints (Stage 2) | Response within 20 working days |
If your complaint or report is more complex or involves multiple issues, it may take longer than the standard response times mentioned. If you're unsure about the process, you can find more details on how to make a complaint on the council's website: Havering Complaints Information.